SHIPPING, CANCELLATION AND RETURN POLICY
We usually dispatch most orders within 4-7 business days (excluding Sundays and public holidays), with Free Shipping all over India.
THE COTTON LAWN SHOP offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. You can raise a return request for one or all products in you order.
- Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 7 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Product is used or altered
- If request is initiated after 7 business days of order delivery
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.